Privacy Policy
Fast, free, and convenient
Shipping is absolutely free within GTA on $3,000 order (Not on sale items). For customers in other areas, shipping quotes will be provided upon checkout.
Orders are normally shipped within 2-5 business days of order receipt. Most ground delivery takes 2-14 business days. Some delays may occur in shipping due to circumstances out of our control (e.g., weather conditions, errors in shipping address, availability of customer to receive delivery, etc.).
To keep you informed of your shipment status, information at every step of the shipping process is provided to you by text message and is always available in our website.
When you place the order your tracking number would be your phone number, feel free to contact us and arrange for delivery at your earliest convenience.
CANCELLATIONS AND RETURNS
Deposits on Special Order, Floor Models & Final Sale items are non-refundable.
You are free to cancel your order, prior to delivery or pick-up within 48 hour of purchase, but After 24 hours you can reselect your product anytime prior to possession with 20% penalty or request a refund with a 30% administration fee. Once you have taken possession and you are not happy with your furniture purchase, you can within 7 days of possession re-select with a 30% restocking fee or return the product with a 35% restocking fee.
All furniture must be received in our distribution center within 7 days of possession.
Refunds are processed with the same method of payment (excluding check or cash where reimbursement will be via company check within 7-10 business days).
DELIVERY INFORMATION
FREE DELIVERY = FRONT DOOR DELIVERY
DEKOLUX Furniture will not take any responsibility for inside property damages.
At Dekolux.ca, we strive to provide the best home delivery service by partnering with reliable, professional delivery teams in your area.
We’ll carefully select the best delivery options for your order to make sure everything arrives safe and sound.
We are not responsible for any damages or scratches of items picked up by customers.
Furniture & Mattresses The delivery team will unload the item(s) and leave it in a safe place outside your home (front door, porch, or garage). Once it’s been dropped off, it’s yours!
Your item(s) will be delivered as long as the delivery team determines the area is secure. For apartments and condos with a front desk, your item(s) will be dropped off there. For any apartments or condos that have outer doors only, your item(s) will be left outside the front door.
Please reach out our delivery team directly if you need to reschedule your delivery.
SCHEDULING YOUR DELIVERY
After checkout process, you can contact us to schedule the ideal delivery date that works for you based on availability in your area. If your order is being shipped from multiple delivery warehouses or directly from the manufacturer, our customer care team will contact you to confirm your delivery date details.
Once your order is complete, you will receive an order confirmation email then We’ll contact you to arrange delivery date.
Please contact our Customer Care team at least 72 hours before your delivery date if you would like to make any changes.
PREPARING FOR YOUR DELIVERY
The name on the order must match the government-issued photo ID of the person receiving the delivery.
If the purchaser (credit card holder) is NOT going to be home at the time of delivery, please notify us in advance. If you’re having your product delivered somewhere else, or you’d like to have someone else receive it for you, we’ll need to confirm those details with you at least 72 hours prior to delivery.
The delivery warehouse will contact you the day before or morning of delivery to advise the time window (with the exception of small parcel/threshold deliveries).
Regrettably, due to the volume of deliveries that must be routed each day, it is impossible to give exact times.
The delivery team does the heavy lifting for you. They’ll bring your item(s) inside and place it in your room of choice. with your responsibility * For an additional fee (must be negotiate at front door) , they will remove and dispose of all packaging.
Prior to ordering and delivery, pre-measure your doorways, entrances, hallways and staircases to ensure your new product will fit.
A restocking fee will apply if furniture, mattresses, appliances or electronics do not fit through the doorway or in the space intended. Pin hinged doors can be removed to complete delivery. However, carpentry work such as removing doorway moldings, banisters, etcetera, cannot be done. All pictures in narrow hallways or stairs should be removed by you. Delivery associates are required to wear safety footwear at all times and cannot remove their boots, but will put on protective boot covers and/or provide covering to protect your floors.
Please ensure your driveway and walkways are cleared to accept the delivery (i.e. snow & ice). As well please clear the path inside your home to the area where your purchase is to be placed.
